Service Engineer Jobs

Premier Tech Chronos Ltd, Changshu, Jiangsu Province, China

About Company:

Changshu Premier Tech Chronos is directly invested and fully owned by Premier Tech Chronos as an important member of the PTC world focusing in China, providing all kinds of automatic solutions for different industrial materials.

Our head office based in Canada and with offices all around the world, Premier Tech Chronos (PTC) is the packaging equipment group of Premier Tech. PTC is among the largest packaging equipment manufacturers in the world and well-known in the flexible and the rigid packaging industries for its state-of-the-art packaging machines and its complete packaging lines for small-  and large-scale production. Its wide product portfolio includes solutions such as bagging scales and feeders, bagging machines, case packing machines, robotic and conventional palletizers, stretch wrappers, stretch hooders, conveyors, etc. Moreover, PTC also offers bulk processing solutions as well as peat moss field equipment, including screening systems, mixing lines, harrows, vacuum harvesters, etc.

At PTC, people are driven by customer satisfaction. The entire team is dedicated to supporting the growth of its customers by putting their interests at the heart of daily decisions. Innovation is also a major focus for the company. In the last 25 years, the company has developed and acquired several state-of-the art technologies that are still in the lead today. With many more to come, our prime objective is to continue to meet your needs in the most creative way.”

About this job:

Business Unit: Customer Service

Location: Changshu

In order to provide efficient customer service, we are looking for a highly competitive service engineer who understands the whole automated production line and capable of assembling and commissioning our products at customer site.

Key responsibilities:

  • Provide technical service for our customers: installation, training and onsite service of our equipment;
  • Submit timely documentation of service activities and expenses;
  • Work closely with sales and field application specialists to ensure customer expectations are being met;
  • Provide feedback, reports and analysis of field issues to service management;
  • Strictly follow our internal quality requirements;
  • Provide customer service for technical application issues even over the telephone, email, pro-actively and on time in order to ensure customer satisfaction;
  • Be responsible that tools and materials used meet all necessary requirements and are well maintained;
  • Be responsible for the commissioning of the equipment until receiving final acceptance from the customer;
  • Be responsible that all reports are completed according to company standards.
  •  Technical Education;
  • Good knowledge of mechanic and able to read technical drawings;
  • Good knowledge of control, able to read wiring diagrams and circuit diagrams;
  • Good knowledge of mechanical and electrical parameters measurement technique;
  • At least 3 years of working experience in relevant positions of an international manufacturing company in this industry;
  • Verbal and written fluency in Mandarin and English is required;
  • Excellent analytical troubleshooting and problem solving skills;
  • Extensive travel required; also abroad
  • Proficient with computer software and hardware;
  • Ability to work independently with minimal supervision;
  • Strong team spirit and results-oriented;
  • Flexible and able to work under pressure;
  • Ability to communicate effectively and efficiently;
  • Willing to be trained abroad for several month in companies headquarters;
  • Excellent time management and reporting skills.
Native Language: Chinese
Working Experience: 3-5 years
How to apply:

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